Returns Portal is not accessible

The Returns Portal is disabled and not accessible at this time.

Returns and exchanges

To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • In the original packaging, or preferred packaging. 

 

Are there any charges for return?

  •  No charges for returns and exchanges. 

We also offer customer credit via emails for your refunds in the form of a one-time-use discount code for the order amount.

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

  • Late or missing refunds (if applicable) If you haven’t received a refund yet:

    1. First, check your bank account again.
    2. Then contact your credit card company, it may take some time before your refund is officially posted.  The timeline showed below.
    • Credit card payment refund: 5-10 business days to refund.
    • PayPal Payment refunds:  3-5 business days to refund.