To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- In the original packaging, or preferred packaging.
Are there any charges for return?
- No charges for returns and exchanges.
We also offer customer credit via emails for your refunds in the form of a one-time-use discount code for the order amount.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
Late or missing refunds (if applicable) If you haven’t received a refund yet:
- First, check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted. The timeline showed below.
- Credit card payment refund: 5-10 business days to refund.
- PayPal Payment refunds: 3-5 business days to refund.