To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved


What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • In the original packaging, or preferred packaging. 


Are there any charges for return?

  •  No charges for returns and exchanges. 

We also offer customer credit via emails for your refunds in the form of a one-time-use discount code for the order amount.

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
  • Late or missing refunds (if applicable) If you haven’t received a refund yet:

    1. First, check your bank account again.
    2. Then contact your credit card company, it may take some time before your refund is officially posted.  The timeline showed below.
    • Credit card payment refund: 5-10 business days to refund.
    • PayPal Payment refunds:  3-5 business days to refund.